nearfi
Field notes from a little way ahead Week 45 · 7 Nov 2026 · Still early
Agent Index › Customer service › Gladly AI
Customer service · vertical · Platform · live

Gladly AI

Quick answer

Gladly AI is a platform vertical AI agent from Gladly. A customer-service AI that businesses deploy to cancel orders, process refunds and change subscriptions across chat, SMS and voice. Nearfi's Agent Index rates its autonomy 4/5 (multi-step on its own): Gladly says its AI cancels orders, issues refunds and changes subscriptions through connected apps without a person, and brings in staff when needed. It works inside a company's own limits and we found no independent test, so we do not rate it 5. Status: live; 0 incident(s) logged.

By Gladly · launched unknown · last checked 2026-11-07

At a glance
Autonomy
4/5
Multi-step on its own

Why 4: Gladly says its AI cancels orders, issues refunds and changes subscriptions through connected apps without a person, and brings in staff when needed. It works inside a company's own limits and we found no independent test, so we do not rate it 5.

The findings

What it does. Gladly's AI connects to commerce and subscription tools such as Shopify Plus, BigCommerce and Recharge to check order status, cancel, refund and modify orders and subscriptions, and asks follow-up questions when it needs more. Its Shopify listing adds product recommendations and checkout in chat, and hand-off to staff with full context.

Where it falls short. Capabilities and results come from Gladly's own pages and the Shopify listing; we found no independent evaluation. The Shopify listing supports English only and one reviewer found it built mainly for larger companies and slow to configure for a small team.

What it can do

messagingcallsvoiceyour accountspurchases

Price: On Shopify: free plan of 100 AI interactions; paid at $1.50 per AI resolution, $0.25 per AI assist and $120 a month per team member, with a $250 monthly spending cap. No price on Gladly's own site. · Where: English only on its Shopify listing; no wider regional detail found. · Surfaces: web, phone, voice

Incidents

  • None logged.

Closest fiction

Moon — GERTY, the company's machine that talks to you all day.

Related customer service agents

History

  • 2026-11-07 Added to the index. Sources are the maker's pages and the Shopify listing; no independent reporting opened.

Sources

  1. Gladly AI new integrations Gladly, 2025-02-19
  2. How Gladly answers and actions that transform customer service Gladly, 2025-04-02
  3. Gladly: CX AI built for LTV Shopify App Store

← All agents in the index · Autonomy is rated on what the product does today, on a 1–5 scale. Every fact links to a source.