Dialpad Agentic AI Platform
Dialpad Agentic AI Platform is a platform vertical AI agent from Dialpad. Voice and chat agents that businesses build on Dialpad to handle customer requests such as refunds, bookings and order tracking. Nearfi's Agent Index rates its autonomy 4/5 (multi-step on its own): Dialpad says its agents plan and carry out multi-step requests such as refunds and bookings across a company's systems and hand over to a person when unsure. That evidence is the maker's description and trade write-ups, not an independent test, so we do not rate it 5. Status: live; 0 incident(s) logged.
By Dialpad · launched 2025-10-09 · last checked 2026-11-07
Why 4: Dialpad says its agents plan and carry out multi-step requests such as refunds and bookings across a company's systems and hand over to a person when unsure. That evidence is the maker's description and trade write-ups, not an independent test, so we do not rate it 5.
What it does. Companies build voice and text agents with a low-code interface and connect them to voice, chat, SMS and WhatsApp. CX Today reports the agents act across business systems to resolve requests such as refunds, appointment booking and order tracking, and pass the conversation to a live agent with full context when unsure. It opened as an early-access programme for existing customers on 9 October 2025.
Where it falls short. The 60-70% first-day resolution figure is Dialpad's own claim with no supporting data, and its privacy and safety controls are described by Dialpad and not independently verified. Neither article states a price or regions.
What it can do
Incidents
- None logged.
Closest fiction
Moon — GERTY, the company's machine that talks to you all day.
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History
- 2026-11-07 Added to the index. Dialpad's own pages were not reachable (press release returned 403), so sources are two trade outlets.
Sources
← All agents in the index · Autonomy is rated on what the product does today, on a 1–5 scale. Every fact links to a source.