Decagon
AI agents that handle a company's customer support across chat, email and voice, and take actions such as refunds.
By Decagon · launched 2024-06-18 · last checked 2026-11-01
Why 5: deployed by companies, its agents handle customer conversations continuously and take actions such as refunds without staff approving each one, under always-on quality checks.
What it does. Decagon's agents learn from a company's help content and past conversations and connect to its systems to act, for example processing a refund. Teams set the agents' workflows, test them in simulations and A/B experiments, and monitor them with always-on quality checks. It raised $250 million at a $4.5 billion valuation in January 2026.
Where it falls short. Its performance claims come from the company and its customers; we found no independent evaluation. Like any deployed support agent, it speaks for the company, which is answerable for its mistakes.
What it can do
Incidents
- None logged.
Closest fiction
Moon — GERTY, the company's machine that talks to you all day. Whose side is it on?
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History
- 2026-11-01 Added to the index.
Sources
- Decagon claims its customer service bots are smarter than average TechCrunch, 2024-06-18
- AI Customer Support Startup Decagon Valued at $4.5 Billion Bloomberg Law, 2026-01-28
- Decagon closes employee tender at $4.5 billion valuation Decagon, 2026-03-04
← All agents in the index · Autonomy is rated on what the product does today, on a 1–5 scale. Every fact links to a source.