HTS Assist
HTS Assist is a platform vertical AI agent from Hopper Technology Solutions (Hopper). A voice and chat agent that airlines and banks deploy to cancel, rebook and refund trips for their customers. Nearfi's Agent Index rates its autonomy 4/5 (multi-step on its own): in supported scenarios it verifies the traveller, checks airline policy and processes cancellations, refunds and rebookings without a human; it is not 5 because it handles one traveller's request at a time and escalates the rest, and its live deployments are few. Status: live; 0 incident(s) logged.
By Hopper Technology Solutions (Hopper) · launched 2025-10-01 · last checked 2026-11-03
Why 4: in supported scenarios it verifies the traveller, checks airline policy and processes cancellations, refunds and rebookings without a human; it is not 5 because it handles one traveller's request at a time and escalates the rest, and its live deployments are few.
What it does. HTS Assist is the B2B service agent from Hopper's technology arm. It takes a call or chat, verifies the traveller, reviews the airline's policy and processes changes, cancellations and refunds in real time, and can offer a hotel after a missed connection. Partners monitor and control it from a live command centre.
Where it falls short. Autonomous resolution applies only to supported scenarios, and multilingual voice relies on third-party integrations. Performance figures are company-reported averages; VentureBeat noted the real test, a major weather disruption, had not yet been shown, and implementation takes six to eight weeks.
What it can do
Incidents
- None logged.
Closest fiction
Up in the Air — The person who rebooks you when everything goes wrong, now not a person.
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- Google Ask for Me and Call for Me Google · autonomy 3/5
- Google agentic checkout and AI Mode booking Google · autonomy 3/5
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History
- 2026-11-03 Added to the index.
Sources
- HTS (Hopper Technology Solutions) unveils HTS Assist HTS, 2025-10-01
- Hopper's AI agent can book flights and cancel trips without human help VentureBeat, 2025-10-01
← All agents in the index · Autonomy is rated on what the product does today, on a 1–5 scale. Every fact links to a source.