# Navan Ava (Navan)

Navan Ava is an in-app vertical AI agent from Navan. Navan's always-on support agent for business travellers that rebooks, cancels and answers refund questions. Nearfi's Agent Index rates its autonomy 4/5 (multi-step on its own): Navan says Ava changes flights, cancels hotels and handles refunds on live bookings, resolving about 60% of support requests without a person; it is not 5 because it responds to traveller requests rather than acting unprompted. Status: live; 0 incident(s) logged.

Source: https://nearfi.co/agents/navan-ava

- Category: Travel & shopping · vertical · In-app
- What it does: Navan describes Ava as handling everything from policy questions to complex disruptions. Travolution reported in May 2026 that Ava can change flights, cancel hotels, retrieve invoices and answer refund queries, connected to live reservation and payment systems. Navan says it resolves about 60% of support requests with AI.
- Limits: The figures are Navan's own (a reported CSAT of 78 and 60% resolution) and unverified. Navan's intelligence page does not itself describe Ava changing bookings directly, so the extent of its actions rests on the Travolution report. The launch date was not found.