Klarna AI assistant
A chat assistant inside the Klarna app that handles refunds, returns and payment questions.
By Klarna · launched 2024-02-27 · last checked 2026-11-02
Why 2: it handles single requests such as refunds, returns and balance questions when asked, and does not plan multi-step tasks for you.
What it does. Klarna announced the assistant on 27 February 2024, built with OpenAI. It handles refunds and returns, shows real-time balances and payment schedules and explains spending limits, in more than 35 languages. In September 2024 Klarna added a chat-based shopping assistant that compares products, prices, stock, delivery and cashback.
Where it falls short. Klarna's launch figures (2.3 million chats in a month, two-thirds of service chats, satisfaction on a par with human agents) are the company's own, and the sources we opened do not say whether the shopping assistant can complete a purchase. Customers can still choose a human agent.
What it can do
Incidents
- None logged.
Closest fiction
Her — A friendly voice in your phone that handles the paperwork of your life.
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History
- 2026-11-02 Added to the index.
Sources
- Klarna unveils AI Assistant powered by OpenAI; carries workload of 700 full-time agents Silicon Canals, 2024-02-27
- Klarna launches AI chat-based shopping assistant The Paypers, 2024-09-20
← All agents in the index · Autonomy is rated on what the product does today, on a 1–5 scale. Every fact links to a source.