# Hyro patient communication agents (Hyro)

Hyro patient communication agents is a platform vertical AI agent from Hyro. Voice, chat and SMS agents that health systems use to book appointments, manage prescriptions and answer billing questions. Nearfi's Agent Index rates its autonomy 4/5 (multi-step on its own): it resolves some requests such as scheduling end to end, with no staff step, and hands off to a person otherwise; it is not 5 because it answers patients' requests rather than acting unprompted. Status: live; 0 incident(s) logged.

Source: https://nearfi.co/agents/hyro-patient-agents

- Category: Health · vertical · Platform
- What it does: Announced with Sutter Health on 17 September 2025, Hyro's agents take calls and messages 24/7 for appointment management, scheduling, prescription management and billing questions. They route by the patient's goal, resolve some requests end to end, and hand off to a live agent with the conversation context. Sutter's governance council set safeguards, including data sources with citations and HIPAA and SOC 2 compliance.
- Limits: The vendor's press release does not say what the agents cannot do. Its performance figures, such as an 85% average drop in abandonment, come from Hyro's work across 40+ health systems, not from Sutter; no Sutter outcome data had been reported. It is not clinical advice and not a route to emergency care.