# HubSpot Breeze Customer Agent (HubSpot)

HubSpot Breeze Customer Agent is a platform vertical AI agent from HubSpot. HubSpot's agent that answers customer questions and resolves support conversations on chat, email, WhatsApp, Messenger and voice. Nearfi's Agent Index rates its autonomy 4/5 (multi-step on its own): it resolves customer conversations on its own within rules the business sets, and hands over to a person when needed; HubSpot's pages describe no per-action approval, but its actions are simple ones such as order status, so it is not rated 5. Status: live; 0 incident(s) logged.

Source: https://nearfi.co/agents/hubspot-breeze-customer-agent

- Category: Customer service · vertical · Platform
- What it does: A business trains it on its knowledge base, help docs, PDFs and website. It then handles inbound conversations, qualifies leads, and takes action in the CRM and connected tools, such as sending order status updates through Shopify. When a person needs to step in, it transfers the conversation with context.
- Limits: A resolution counts when the customer isn't handed to a human for 72 hours, so the billed figure is not a measure of whether the customer was satisfied. HubSpot's 50% and higher resolution figures are the company's own, and HubSpot's 2025 release described meeting scheduling and CRM updates as planned, not shipped.