# HTS Assist (Hopper Technology Solutions (Hopper))

HTS Assist is a platform vertical AI agent from Hopper Technology Solutions (Hopper). A voice and chat agent that airlines and banks deploy to cancel, rebook and refund trips for their customers. Nearfi's Agent Index rates its autonomy 4/5 (multi-step on its own): in supported scenarios it verifies the traveller, checks airline policy and processes cancellations, refunds and rebookings without a human; it is not 5 because it handles one traveller's request at a time and escalates the rest, and its live deployments are few. Status: live; 0 incident(s) logged.

Source: https://nearfi.co/agents/hts-assist

- Category: Travel & shopping · vertical · Platform
- What it does: HTS Assist is the B2B service agent from Hopper's technology arm. It takes a call or chat, verifies the traveller, reviews the airline's policy and processes changes, cancellations and refunds in real time, and can offer a hotel after a missed connection. Partners monitor and control it from a live command centre.
- Limits: Autonomous resolution applies only to supported scenarios, and multilingual voice relies on third-party integrations. Performance figures are company-reported averages; VentureBeat noted the real test, a major weather disruption, had not yet been shown, and implementation takes six to eight weeks.