# Gladly AI (Gladly)

Gladly AI is a platform vertical AI agent from Gladly. A customer-service AI that businesses deploy to cancel orders, process refunds and change subscriptions across chat, SMS and voice. Nearfi's Agent Index rates its autonomy 4/5 (multi-step on its own): Gladly says its AI cancels orders, issues refunds and changes subscriptions through connected apps without a person, and brings in staff when needed. It works inside a company's own limits and we found no independent test, so we do not rate it 5. Status: live; 0 incident(s) logged.

Source: https://nearfi.co/agents/gladly-ai

- Category: Customer service · vertical · Platform
- What it does: Gladly's AI connects to commerce and subscription tools such as Shopify Plus, BigCommerce and Recharge to check order status, cancel, refund and modify orders and subscriptions, and asks follow-up questions when it needs more. Its Shopify listing adds product recommendations and checkout in chat, and hand-off to staff with full context.
- Limits: Capabilities and results come from Gladly's own pages and the Shopify listing; we found no independent evaluation. The Shopify listing supports English only and one reviewer found it built mainly for larger companies and slow to configure for a small team.