# EBO Virtual Assistants (EBO)

EBO Virtual Assistants is a platform vertical AI agent from EBO. A conversational assistant that NHS trusts deploy so patients can book, change, cancel and view appointments at any hour. Nearfi's Agent Index rates its autonomy 4/5 (multi-step on its own): patients complete booking, rescheduling and cancelling through the assistant, which is wired into the trust's patient record system with no staff step, with a handover to staff where needed; it is not 5 because it acts only when a patient starts a conversation. Status: live; 0 incident(s) logged.

Source: https://nearfi.co/agents/ebo-virtual-assistants

- Category: Health · vertical · Platform
- What it does: EBO supplies trusts with named virtual assistants that sit on the trust's website or the NHS App. HTN reports that at North East London NHS Foundation Trust the assistant guides patients and parents through booking, rescheduling, cancelling and viewing appointments, integrated with the Trust's Rio patient record so routine transactions need no manual staff work.
- Limits: The outcome figures (for example a 25% fall in missed appointments in one service) come from the trust's and vendor's own reporting, and the savings are estimates, not audited. A handover to human staff is available where needed; voice and extra languages are described as future work. EBO's own page gives 19 trusts and organisations, while an earlier page gave 6, so the current count is unclear.